Q1: What payment methods should I use ?

Q1: 我應該使用哪種付款方式?

We use Stripe to take payments. It accepts VISA, Mastercard, Maestro, AMEX, Alipay, Google Pay, Apple Pay and WeChat Pay.

我們使用Stripe進行付款。它接受VISA、Mastercard、Maestro、AMEX、支付寶、Google Pay、Apple Pay和微信支付。


Q2: Who will deliver the order?

Q2: 誰會進行訂單的送貨?

delivery method varies due to locations of the products. For veg, fruit, dairy products and wagyu beef, it will be delivered within London with our drivers. For dry products, such as noodles and snacks, it will be delivered via DPD or Parcelforce. If you have a special requirement for delivery, e.g. if you need your order super urgently, please contact us and we will do our very best to assist you and arrange a Next Day Special Delivery or courier service. For more delivery information please click here.






Q3: How long does dispatch take?

Q3: 發貨需要多長時間?

For fresh products, we dispatch within 24 hours after the order is placed. For dry products, we dispatch within 48 hours after the order is placed. No dispatches at weekends and bank holidays.



Q4: Can I cancel my order and how?

Q4: 我可以取消訂單嗎?如何操作?

As long as the order is not packed for delivery, we are able to cancel the order. Please contact us via email as early as possible.



Q5: Can my billing address be different from actual delivery address?

Q5: 我的帳單地址可以與實際送貨地址不同嗎?


You can have your order delivered to a different address to your billing address, which is particularly handy if you want to have it sent directly to a friend as a gift or where the cooking is! Simply adjust your delivery address at the checkout. Please double check that the delivery address is correct before placing your order, as unfortunately we will need to re-charge for delivery if an order is returned to us by the postal service due to incorrect address details. We will also need to re-charge for delivery if an order is returned because it wasn’t collected from the sorting office.




Q6: What if I am out when the delivery arrives?

Q6: 如果送貨到達時我不在家怎麼辦?

If you’re out when your order arrives, the delivery man will either leave it with a neighbour, or post a slip giving you instructions on how to re-arrange delivery (or collect it from your local sorting office). Deliveries are happening between 8am and 8pm. If it is dry goods order, you will receive a tracking number and updating text message for the delivery. For fresh good delivery, please make sure someone is at home.




Q7: Can I return the products for a refund?


For fresh products, unfortunately, we do not accept returns. But we are happy to provide replacements as long as you send pictures of unhappy products. For dry products, we will take returns as long as the products are in sealed condition. It is the responsibility of the customer to ensure that items are returned safely, so please use a registered service and/or keep all posting receipts to allow you to make a postal claim for damage/loss if necessary. Once we’ve received the item(s) back in their original condition, we’ll send out your replacement(s) ASAP, or initiate your refund within 48 hours, via the method you used to pay.